Studio Policies

Cancellation Policy

To ensure fairness to all clients, we kindly ask that you cancel your session at least 24 hours in advance. Failure to do so may result in the loss of your session.

Rescheduling Policy

If you need to reschedule your session, please do so at least 24 hours prior to your original session to avoid loss of your session.

Late Arrival Policy

We recommend arriving at least 10 minutes before your session to allow for a smooth check-in process. Latecomers may not be permitted to enter the session and will result in losing your session.

Health and Safety Measures

At Ozean, the health and safety of our clients and instructors is our top priority. We follow strict cleaning protocols and ask that all clients practice hand hygiene before and after their sessions. Our Pilates apparatus is thoroughly cleaned and sanitized, with eco-friendly products, after each use to ensure a safe environment for everyone. If you feel unwell or have any symptoms of illness, we ask that you please stay home and reschedule your session.

Studio Etiquette

Please silence your mobile devices during sessions to minimize distractions for yourself and the instructors.

Personal Items

Please arrive prepared for your session. We recommend leaving valuables at home, as Ozean is not responsible for lost or stolen items.

Feedback

Your experience matters to us! If you have any suggestions or concerns about your time at Ozean, please feel free to share your feedback with our instructors or management.